Q. What is the Warranty Period?
Products: First 30 days return or exchange while the product is in its original packaging and never opened. After 30 days, Products have 2-5 years’ manufacturer warranty on defects.
Computer Systems: 30 days Operational Warranty, if the system stops working INFINIARC will cover shipping both ways and will fix the issue for free. After 30 days, our Lifetime service warranty kicks in and it includes FREE Service, Technical Support, and upgrades. The customer will only be responsible for shipping cost.
Q. Is there a warranty on custom liquid-cooling systems?
Yes, 30 days Operational Warranty. If there are any issues, INFINIARC will cover shipping both ways and will fix the issue for free. After 30 days, There is a 2-year warranty against Leaks with our Lifetime service warranty and it includes FREE Service, Technical Support, and upgrades. The customer will only be responsible for shipping cost.
IMPORTANT: If you want to keep your warranty active, you must send your computer for maintenance once a year.
Q. Can I Extend the product manufacturer warranty?
No, extended warranties are not available.
Q. Does the warranty covers damage resulting from misuse of the product or by not following installation or use guidelines?
Unfortunately, the warranty only covers manufacturing defects and will not cover any damage done by misusing the product or by not following the manufacturer guidelines.
Q. Can I service my product in any service center?
No, you must Service your product in an authorized service center or your warranty will be void.
Q. How many times can I send my product for service?
During the warranty period, you can send your product as many times as you want.
Q. If I buy a product and it stopped working during the first 30 days do I pay for shipping?
No, we will cover all shipping costs for returning and replacing your product.
Q. After the first 30 days, Who is responsible for the shipping cost if the customer needs warranty service?
The customer is responsible for all shipping fees.
Q. How can I request for product service under warranty?
You can send the product directly to the authorized service center or you can contact us and we will help you.
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